Help Center
How can we help you today?
Browse by Topic
Getting Started
Onboarding, verification, and setup.
Payments & Payouts
Escrow, withdrawals, and taxes.
Trust & Safety
Reporting, policies, and appeals.
Platform Basics
Navigating your dashboard and inbox.
Video Tutorials
Setting up Escrow
Hiring your first provider
Policies & Guidelines
The foundational pillars that keep our marketplace healthy.
Safety Guidelines
Verify details before agreements, keep communication documented within the platform inbox, and report suspicious behavior immediately via the flag icon on any profile.
Platform Rules
- Use accurate profile, pricing, and service or job details.
- Respect communication standards and anti-harassment policy.
- Complete work and payment steps only through platform workflows.
Dispute Resolution Process
1Open a dispute from the related job, application, or booking record.
2Attach clear evidence: timeline, messages, files, or receipts.
3Platform moderation reviews both sides against policy rules.
4A final resolution is shared with actions and next steps.
Urgent safety incidents should be reported immediately through our 24/7 hotline. Do not use the standard digital ticketing system.
Still need personalized help?
Our support team is available to assist you with any questions or issues.